OnFormLoad intermittantly not running

Support
1

Looking for help/suggestions in troubleshooting an onFormLoad which is intermittently not working. The onFormLoad is designed to run a named action to open a slot modal.

This works in the vast majority of circumstances - over 99% of the users from what I have gathered, but occurs nearly daily and an unpredictable time and with no clear pattern between which users it affects.

I have captured some of these in full story, but not all.

It has happened several dozen times, so there is clearly an underlying issue, but I am unable to find any clear pattern or cause so far.

The form time is a formWizard and the site is running on 0.9.23

onFormLoad:

if (BF.getQueryParam('param') === "NJ") {
EventBus.$emit('processNamedAction', {
    "action": "namedAction",
    "name": "showNJModal"
})
} else if (BF.getQueryParam('param') === "loadData") {
EventBus.$emit('processNamedAction', {
    "action": "namedAction",
    "name": "loadData"
})
} else {
EventBus.$emit('processNamedAction', {
    "action": "namedAction",
    "name": "showRegTypeModal"
})
}
2

Is this occurring during a specific branch of your code ( query part value ) ?
You should be able to tell by the FS URL

And the obvious, you do have named actions for all three of these branches?
c

3

Yes, the only captured events in FS show it happens without a url param - so the else statement running showRegTypeModal

The only commonalities I can find between these events:

  • User is on Windows Desktop in Chrome 84
  • Page load times are abnormally long. 580 ms and 696 ms. Typical is 50ms or less

I have only captured 2 in FS so far of about 25 occurrences. Several thousand users have successfully used the site, so this issue is rare but somewhat regular.

In a FS session immediately prior to one of the observed issues, I noticed the user got the alerts:

  • Data Load Error: You haven’t configured your content
  • onUtilityHookError: There was an issue with onUtilityHook: Cannot convert undefined or null to object.

This error appeared when the user clicked on a radio field with onChangedActions - however these actions are all JS and a showModal, nothing that would call a utility hook. I do not know if this is related to the above issue or not.

I have occasionally seen these same errors in the BF editor, but they always resolve after a refresh. Not sure if something ‘under the hood’ might be wrong with our account? The long load times and correlation with the error message above might indicate a problem?